During April and May 2021, in partnership with our hosting partner, NTT, AccountsIQ will be migrating all customer data from our current UK & US Data Centres to world class Microsoft Azure Data Centres in the US (US East – Virginia), UK (UK South – London) & EU (North Europe Region – Dublin).
This significant investment is to accommodate AccountsIQ’s continued growth and expansion of users. The new platform will have additional resources, data storage capacity and we will be upgrading to the latest version of SQL Server database management software. This will ensure we provide our users with the most robust and high-performance product experience. The Azure platform also offers best in class backups, Disaster Recovery capabilities and a high-level of ISO and SOC compliance. We also expect significant performance enhancements over time, particularly to deal with unexpected spikes in usage.
In response to our EU based customers’ data privacy needs in relation to data residency post-Brexit and the Shrems II European Court of Justice decision, we will also have two new EU based hosts in Microsoft Azure’s North Europe Region in Dublin.
All AccountsIQ customers will benefit from this move including all partners, resellers and integrators with AccountsIQ.
The migration will be done in two separate stages:
|Where do I currently log in?||Data Residency||Where will I log in post migration?||From what date?|
|https://www.visorsoftware.com/visor/accountsiq/menu/index.asp||US Resident Customers Only||https://us1.accountsiq.com/system/menu/index.asp||17th April|
|https://www.hostacct.com/visor/accountsiq/menu/index.asp||UK Resident Customers||https://uk1.accountsiq.com/system/menu/index.asp||8th May|
|https://www.hostacct.com/visor/accountsiq/menu/index.asp||Europe Resident Customers||https://eu1.accountsiq.com/system/menu/index.asp||8th May|
|https://www.visorsoftware.com/visor/accountsiq/menu/index.asp||Europe Resident Customers||https://eu2.accountsiq.com/system/menu/index.asp||8th May|
During these maintenance windows, to facilitate the transfer of data between the old and new data centres, the system will be taken offline and will not be accepting logins. Note that this will also impact on any 3rd party systems that are integrated with the system in terms of sending or retrieving data during the period of the maintenance window.
All API requests will be refused during the period of the maintenance window. A maintenance page will appear in place of the normal login page advising users of this during the maintenance window.
There are two main changes to expect after migration:
If you have an integration built with AccountsIQ, note that the existing API Endpoints for the US (https://visorsoftware.com/system/dashboard/integration/integration_1_1.asmx?wsdl) and UK (https://hostacct.com/system/dashboard/integration/integration_1_1.asmx?wsdl) will remain active after migration.
However, if you are EU resident and are therefore included in the cohort of EU customers being migrated to the new EU host sites in Dublin there will be a change required to the API endpoint for your integration.
We have already started notifying integration partners within this cohort of customers and will continue to do so up to the migration dates. It will be possible for all integrators to test their API access endpoints before the migrations take place.
Please pass this email on to your system integrator in the meantime and they can request further information by emailing Support.
We will be publishing further notifications and updates as we move closer to the migration dates. In the meantime, if you have any further questions about the migrations process please contact your local support representatives or email Support.