Support Manager

Do you want to be part of a great growth story?

AccountsIQ is an award-winning financial management platform that simplifies the way finance functions capture, process and report their financial information across multiple locations. We help finance teams transform away from older technology like Sage, Exchequer, Sun and Access or migrate up from Xero, Big Red Cloud or QuickBooks.

We are growing at an exceptional rate and are looking to recruit an experienced Support Manager to manage all aspects of customer support.

With Headquarters in Dublin and London, AccountsIQ provides powerful cloud accountancy and consolidation software designed for multi-site and multi-company businesses and accountants. The company has a very varied workforce drawn from a large number of nationalities and prides itself on being a flexible employer.

The Role

Our purpose as a service team is to guide and support customers through easy steps to digitalise their finance function, which has a big impact on improving the daily working life of all finance staff and those that work around finance. This position will be exciting and challenging. You will be key in building out the vision of support for AIQ customers and partners and how technology is used to deliver real time support and product improvements through working with the product team. You will also work with the onboarding and adoption team to monitor product usage towards high value outcomes.  This is a pillar service role and directly impacts our Net Promoter Score, referrals and impact to churn.

Day-to-day Responsibilities:

The Ideal Candidate:

What we Offer:

How to Apply

If this sounds right for you then apply with your CV and cover letter using the form top right, letting us know what excites you about AccountsIQ and what will excite us about you! Salary will be competitive and based on relevant experience.

Closing date: We are always looking for talent. Important: All applicants must have the right to live and work in the UK/Ireland at the time of submitting your application; unfortunately, AccountsIQ is not licensed to sponsor overseas workers.

**No agencies please**

View full Job Description here.

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