FAQs

Hopefully all of your burning questions will be answered in the FAQs listed below, but if not please contact us for a chat to discuss further. We review these questions regularly and will be adding more over time. You can also check out some of our case studies and customer testimonials to see how we’ve helped solve the pain points of our customers, improving productivity and streamlining processes to give them greater business insight than ever before.

Customer Success Team & Support

What support will I get?

During the onboarding phase, you will be given comprehensive training, support and handholding to ensure your users are confident using the software, and importantly, are able to take full advantage of all the benefits offered by AccountsIQ

When onboarding is complete, you will be handed over to our support team who are on hand to provide ongoing expertise and technical support on all aspects of the system.
Our Customer Success team members are highly knowledgeable experts on AccountsIQ software.

How do I contact the support team?

The best way to contact support is by emailing support@accountsIQ.com or by raising a ticket through the support icon in the top left corner of the system.


Alternatively you can call us on on +44 (0)203 598 7351 (UK) or 01 707 4400 (Ireland)

Is there any online help or training provided?

Training is an essential part of our onboarding process and can be conducted in several forms depending on your preferences and requirements. We also have a comprehensive suite of online training videos in our AIQ Academy and help articles for you to explore.