The whole ethos of AccountsIQ is about delivering Customer Success. Quite simply we want to provide the best accounting software adapted to your needs and to make sure you are up and running very quickly.
Customer success is our mantra and everyone from our most junior member up contributes to that.” Tony Connolly, CEO, AccountsIQ
In charge of your accounting software implementation is a highly experienced professional services team, including qualified experts in accounting, technology implementation and support, who will deliver a detailed implementation plan with your Finance Team.
Once live, our Support Team will be on hand to help with any issues or queries you may have. If you need to add on additional modules or new users or require assistance in building dashboards, this can all be arranged for you.
Once the accounting software implementation is complete, we provide comprehensive training, Our AIQ Academy e-learning resource is provided so that system users can access detailed ‘on demand’ learning on how to use all the product features. We also provide ongoing expertise, and technical support to ensure your users are confident using the software, and importantly, are able to take full advantage of all the benefits offered by AccountsIQ.
We know you’ll love our pre- and post-delivery service and we have many delighted customers who frequently refer their business connections to us.
In advance of changing accounting software, watch our Webinar back on Implementing a New Finance system, or download the whitepaper Scoping your Implementation Project and Planning for Success for helpful tips and advice. We also run Webinars from time to time on similar topics.
I hoped we might break all records and implement AccountsIQ in a fortnight as our new accounting year started on the First of April. I signed a contract Wednesday morning and we went live at 4:30 the next day.
Neil Glover, Director of Finance & Operations, Artichoke Trust
Just having one person at AccountsIQ dedicated to the onboarding process was absolutely amazing. She helped with all my questions, spent hours with me discussing and resolving issues. She’s still there to answer any questions today.
Patrycja Breisa, Management Accountant, PRP.
AccountsIQ has gone in very well. We are happy with how it looks and how it performs. It’s a great success. It was an intense three months getting the platform set up for our exact needs, but it was time well spent as the implementation all went very smoothly and our processes were instantly improved. We were really happy working with the AccountsIQ team – helpful and always available.
Simon Brown, Financial Controller, Getech.
The best thing about AccountsIQ is the successful and collaborative relationship we have with the support team; we have completed a number of projects with them and they never seem to tire of listening to us and working with us to adapt the software for our own and for every other user’s benefit. It almost feels like we are all part of the same development team.
Having qualified accountants at the end of AccountsIQ’s support line is priceless; they instantly understand the accounting problems we are trying to solve and this allows us to arrive at a technical solution quickly.”
Emma Whelan, Financial Controller, Asavie
The team at AccountsIQ have been outstanding; from our initial contact and discussions, right the way through to helping our finance department implement the system in the best way for us. AccountsIQ is a system that is adapted for our needs, rather than us adapting to its capabilities, indeed its capabilities and possibilities are huge. I would highly recommend AccountsIQ, a great product, a great team and a fantastic personalised service.
Tony Standing, Director of Information at Kingsworth International School