Support Centre

We are dedicated to ensuring that all our customers have the best experience when using AIQ, as well as achieving optimal business results. Our friendly team of experts are here to help wherever and whenever our customers need it.

Support in numbers

100%
UK & Ireland expert support

Round the clock access to our expert team

24hr
Access to AIQ training academy

Various sizes, various sectors

27min
Average response time

Quicker than industry average

Approved by our users

AccountsIQ software is reviewed independently by our users via sites such as G2, where we are ranked as a High Performer.

approved by our users

Award winning service at your fingertips

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It is very user friendly and easy to use. AIQ has greatly simplified operations within our firm. Great alternative accounting software - especially for multiple entities in a group. Very useful and easy to navigate.

FAQs

Is your support team based in the UK?
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Yes, our support teams are 100% UK and Ireland based, and outside of business hours, you can access our online training and support resources any time and from anywhere.

Who can use the integrations?
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Once we develop an integration with a partner, it becomes available for all users.

What if we need to integrate with software you don’t have on your list?
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We work with your team to build custom integrations, if they aren't already available through our open API.

Useful Blogs

Miles ahead: Smarter support, stronger mindsets, better days at work

With insights from Gordon Crawford,  this blog explores how finance teams can adopt elite athletic mindsets - focusing on collaboration, adaptability and resilience.

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When we kicked off our Miles Ahead webinar with Gordon Crawford, performance director at Triathlon Ireland, we weren’t interested in just swapping sports metaphors. We wanted something more meaningful - a fresh way to rethink how finance teams approach performance, resilience and progress.

Finance professionals face complex challenges and high expectations every day, often with as much pressure and intensity as elite athletes.

At the heart of it all, better experiences come down to cultivating a stronger, more adaptable mindset. Let’s take a closer look at the insights Gordon shared on the webinar and how they can inspire finance teams to work smarter, support better and achieve more balanced, sustainable success.

1. Performance isn’t just results - it’s progress together

"Working together is progress. Performing is success."

As Gordon shared, elite athletes know that performance starts with alignment and shared direction. For finance teams, that means breaking silos, clarifying goals and building processes that support consistent, collaborative progress. It’s not just about closing the books faster. It’s about doing it with less friction, smarter support and greater impact across the business ensuring each professional feels valued.

2. Think differently, not just harder

High performers don’t grind until burnout. They reframe and rethink when a challenge arises. Whether it’s a late-stage training block or a quarter-end close, it’s the mindset shift that matters:
Challenge = opportunity.
This reframing is core to how both athletes and finance leaders push forward. Through automation, better workflows and a willingness to adapt to new tech, teams and leaders can spend less time firefighting and more time thinking strategically.

3. Resilience is a skill, not a trait

Improvement isn’t linear. In fact, the dips often matter more than the highs. Gordon reminded us that resilience is about response, not recovery - finding new ways around old problems, questioning assumptions and building habits that support long-term momentum.
For finance teams, that could mean rethinking legacy systems, iterating on support models, or simply making time for process reflection after a chaotic month-end.

4. People and process are the performance edge

Behind every medal is a team: - coaches, analysts, physiotherapists, who are all focused on elevating the athlete’s performance and increasing their success rate. The same applies in modern finance: craft matters, but so does connection.
Leaders should build feedback loops, champion small wins and invest in tech that enables people to focus on what they’re best at as well as finance systems that allow for visibility across the board.  

5. Mindset shapes experience

In hybrid or remote-first environments, it’s easy to fall into reactive mode. But real growth – in sport or in the office – comes from intentional time to think, reset, and reconnect.
Gordon recommended The Courage to Be Disliked, a powerful read on self-awareness and mindset shifts. It’s a reminder that better experiences often start with better thinking - ,not bigger goals.

This is just the beginning...

Our partnership with Triathlon Ireland is about more than inspiration. It aims to better experiences for finance professionals who want to work smarter, grow continuously and perform at their peak.

Keep an eye out for more insights, conversations and practical tools to help you build a finance function that’s fit for the future.

Because better experiences don’t just happen. They’re built - intentionally.

Missed the webinar?

Catch the full session with Gordon Crawford, performance director at Triathlon Ireland, and hear firsthand how a high-performance mindset can reshape the way you work.

🎥 Watch the webinar: https://accountsiq.wistia.com/medias/rj0ts4qg27

Why faster doesn’t mean riskier: A new standard for accounting software implementation

This blog explores how finance teams can strike the right balance when it comes to implementing a new finance management system - moving quickly where it makes sense, and carefully where it matters most.

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The old way: stress, setbacks and sleepless nights

If you’ve ever been part of a finance system implementation project, the word "fast" might make you wince. It conjures up memories of rushed onboarding calls, missing data, overworked teams and reporting deadlines that go up in flames. Speed used to mean risk. Haste meant cutting corners. And cutting corners meant costly mistakes.  

On the other hand, traditional implementations can take months - draining budgets and leaving teams stranded with even more fragmented systems. With both of these scenarios obviously not ideal, it’s no surprise that implementation often sparks anxiety.

The truth is, both extremes - too fast and too slow - can create risk. One leads to overwhelm, the other to inertia and drained resources. A successful, stress-free implementation should balance urgency with intentionality moving quickly where it makes sense, and carefully where it matters most. Asking the right questions and choosing a provider with standout support is critical.

So how do you move fast without losing control - or avoid delay without dragging out the pain for your finance team?

A new standard: fast, thoughtful and fit for purpose

Fast implementation can and should mean smart implementation - provided you have the right team, and a platform that understands the needs of your finance department.

AccountsIQ has helped hundreds of mid-market companies go live in as little as 4–6 weeks. This isn’t about skipping steps. It’s about using intelligent design, automation, and expert onboarding to accelerate the journey without losing control.

And while long timelines might feel safer, they often create more risk: delays drain resources, stall transformation, and sap momentum across the business.

According to our CFO Mindset report, 72% of finance leaders say implementation timelines are a key barrier to switching systems.

What sets successful finance teams apart isn’t just their choice of tech - it’s also their mindset around change. Many have been shaped by messy, all-consuming implementation experiences that made them wary of moving fast again.


Imagine this: a better start for your finance team

Now picture the opposite of a painful rollout:

  • You’re not juggling six different spreadsheets just to get started.
  • Your chart of accounts, BI codes, and approval flows are configured before go-live.
  • Your reporting pack is ready in minutes, not weeks.

This is what AccountsIQ users experience every week - and it’s helping finance teams win back time, reduce stress and get back to high-impact work.

This isn’t a rushed approach. It’s grounded in planning, support and smart sequencing that is tailored to each business and the needs of its finance department.  


Better balance begins with better onboarding

Fast onboarding isn’t about pushing finance teams harder. It’s about doing the hard thinking for them.

AccountsIQ’s approach focuses on:

  • Phased onboarding: core financials first, then consolidation, automation and reporting layers
  • Human support + digital training: every client gets a named onboarding consultant and full access to AIQ Academy
  • Fit-for-now, ready-for-growth: the system is tailored to your current processes but scalable to your future structure

By embedding structure and clarity into every step, we make fast feel calm—and change feel manageable.


A better standard for the mid-market

There’s a reason why more mid-market finance teams are leaving behind legacy systems and drawn-out rollouts. They want a partner that understands the pace of business today - and a platform that supports it.

At AccountsIQ, we know that implementations should be stress-free and seamless - giving finance teams the confidence to hit the ground running.

Because faster doesn’t have to mean riskier. And slower doesn’t always mean safer.
It’s time for a better, balanced approach to finance transformation.


Want to learn more?

Explore how AccountsIQ helps teams like yours go live with confidence - and stay ahead.
Learn more about our onboarding approach.

How mid-market CFOs are increasing financial visibility (and driving better performance)

Mid-market CFOs are driving smarter, faster decisions by improving financial visibility, streamlining reporting and scaling processes with modern cloud tools.

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Mid-market CFOs are masters of the balancing act. You need the rigour and insights of an enterprise-level finance function, but you’re often working with smaller teams, leaner budgets and systems that weren’t necessarily built to scale.

The challenge isn’t just about keeping the books in order; it’s about making smarter decisions, faster than ever before. And for that, you need clear, reliable, real-time visibility across the entire business.

Modern cloud accounting software is built with that in mind. It gives finance teams the tools to turn complexity into simplicity, surface better insights, and keep up with the pace of change, without being bogged down by spreadsheets or frustrated by manual processes.

1. Make sense of the numbers (across all your entities)

One of the most persistent headaches for growing finance teams is managing multiple entities. This is especially true when different subsidiaries depend on inconsistent systems or are working across currencies.

Platforms like AccountsIQ simplify that. It consolidates financial data across companies, locations, and currencies, giving CFOs a unified view of group performance. That includes automated intercompany reconciliations, a standard chart of accounts across entities, and consolidated reporting without a heavy manual lift.

Let’s look at an example. Take a finance team overseeing several international retail brands, plagued by manual processes and accounting software they’ve outgrown. By moving their consolidation process beyond spreadsheets and into AccountsIQ, they could reduce their month-end close time by more than half. That’s less time stitching together data, and more time spent analysing and understanding it.

2. Get real-time, cloud-based access to financial data

Legacy desktop software and siloed systems make it more difficult for teams to work collaboratively. And that, in turn, makes it harder to make decisions quickly. AccountsIQ’s cloud-based platform means financial data is accessible from anywhere, securely, and in real time.

This is particularly useful for CFOs managing remote teams or working across time zones. From a finance leader’s perspective, having the ability to oversee all locations from one central dashboard is nothing short of a game-changer, especially when handling high-volume transactions and cross-entity reporting.

Plus, the move to the cloud comes with practical benefits: reduced IT overheads, built-in disaster recovery, and regular updates without the hassle of version control.

3. Make reporting work harder for you

A lot of finance teams still rely purely on spreadsheets for performance reporting; not because they want to, but because their systems make it too cumbersome to extract usable insights.

AccountsIQ changes that with flexible, multi-dimensional reporting tools. You can analyse financial performance by region, project, department, or any other meaningful business dimension. Dashboards are customisable, reports can be automated and scheduled, and you can drill right down into the transaction level when you need to understand what’s really going on.

"It's so easy to use, the onboarding was fabulous. We do only use the software for our purchase ledger but the ease of use and reporting in this area is great." Alison Howell, Purchase Ledger, Stanley Gibbons Baldwin's Auctions.

From the perspective of a CFO, this means (for example) being able to do things like identify margin erosion on what looked like a top-performing product line simply by layering in cost-to-serve data through AccountsIQ’s reporting features. That level of insight is what empowers finance teams to make better decisions.

4. Set up automation that reduces risk (and repetition)

It’s hard to stay strategic when your team is stuck on manual tasks — chasing approvals, matching invoices, or updating cash flow spreadsheets.

AccountsIQ automates many of the processes that typically slow finance teams down: bank reconciliations, intercompany eliminations, invoice approvals, and payment runs. It also enforces proper controls with built-in audit trails, role-based access, and approval workflows.

This doesn’t just speed things up; it minimises error rates and helps with compliance. You could, for instance, easily standardise approval workflows across regions, tightening internal controls without adding unnecessary admin.

5. Move from tactical reporting to strategic decision support

As the finance function shifts into a more strategic role, reporting needs to go beyond the basics. That’s why AccountsIQ is packed with more forward-looking capabilities too: rolling forecasts, variance analysis, and trend reporting all help CFOs look ahead rather than just report on the past.

You can track departmental profitability, analyse performance by customer segment, or model different budgeting scenarios in a collaborative way, which comes in handy in uncertain or fast-moving markets.

Some finance teams use the platform to develop early warning indicators for things like liquidity risks or revenue dips, helping them act before issues escalate. It’s not about crystal-ball predictions, but about building a clearer, more comprehensive picture of what’s coming—then getting ready to respond.

6. Use systems built to scale with you

For most finance teams, what worked at 10 employees doesn’t work at 100. And what worked across three entities can fall apart at five or ten.

AccountsIQ is designed to scale with mid-market businesses. You can bring new entities into the fold, onboard new users, or expand reporting structures as the organisation grows—all without rebuilding your finance stack.

Implementation is designed to be phased and pragmatic, too. That means you don’t have to change everything at once, and you’ll get support for data migration, user training, and change management along the way. The cherry on top? You’ll be up and running in a matter of weeks.

‘It is our only accounting software and produces excellent reporting on elements such as cashflows." - Vicky Brimson, Head of Finance at Koko.

Final thoughts: Measuring impact

Most teams using AccountsIQ report significant reductions in manual processing and close-cycle times, some by as much as 70%. But the bigger shift is in how finance teams spend their time.

With fewer bottlenecks, better data, and automated controls, CFOs are able to move away from being reactive and towards playing a more proactive, strategic role in the business.

And when decisions are based on real-time, reliable numbers (rather than patchy exports or gut feelings) finance becomes a far more powerful partner to the rest of the organisation.

Learn more about AccountsIQ’s reporting tools and how mid-market finance teams are building smarter, more resilient functions with better data at their core. 

[Get your free reporting guide]

Because strong finance teams don’t just report on the business. They help drive it forward.

Fast. Reliable. Effective.

We pride ourselves on our fast response times and our impeccable resolution rates. If you need our help, please get in touch.